Mystake login trouble: pending payouts, locked accounts and missing bonuses

A login form that shows „wrong password“ again after you typed it carefully is the most common sign of a saved password that no longer matches the account. Your phone keyboard, a browser autofill entry or a recent password change is usually behind it.

A pending withdrawal that stays pending

The cashier shows the payout as pending while the balance has already left your playable funds. Most delays come from a step that was never finished on your side.

• Your identity documents were never uploaded or are unreadable.
• The payout method does not match the name on the account.
• A bonus was active and its play conditions were not yet met.
• You requested the payout before a deposit cleared.
• Several payout requests were sent close together and one blocks the rest.

1. Open the cashier and note the exact status shown next to the request.
2. Compare the name on your account with the name on your payment method.
3. Upload a clear photo of your ID if the document section is empty.
4. Make sure the photo shows all four corners and no glare.
5. Check whether a bonus is still attached to the balance.
6. Finish any remaining play requirement before requesting again.
7. Cancel duplicate requests and keep only the one you need.
8. Confirm your email inbox has no message asking for documents.
9. Log out, clear the browser cache and log back in to refresh the status.
10. Wait for the status to change before sending a new request.

Contact support when the status has not moved and no document request has reached your inbox.

Locked out after failed login attempts

The form refuses the password and may show a lock notice after several failed tries. Repeated tries within a short window are the usual trigger.

• Caps lock or a keyboard layout is changing the characters you type.
• A saved password in the browser is out of date.
• You changed the password on another device.
• You are using an email address that differs from the one on the account.
• Too many attempts in a row locked the account.

1. Stop retrying and wait a short while before the next attempt.
2. Type the password by hand in a plain text field first, so you can see it.
3. Turn off autofill for the Mystake login page and enter the details yourself.
4. Check that caps lock is off and the keyboard language is correct.
5. Use the email address that received your registration message.
6. Try the password reset link sent to that inbox.
7. Open the reset link on the same device you will log in from.
8. Set a new password you have not used on this account before.
9. Log in once on a desktop browser to confirm the new password works.
10. Close other tabs that are still signed in with the old password.
11. Note the exact error text in case you need to describe it.

Contact support when the lock notice stays after a successful password reset.

Phone browser pages that will not load

The page stalls on a blank screen, or a game opens and then freezes during play. This is usually a browser or connection issue on the phone, not the account.

• The mobile connection dropped or switched between Wi-Fi and data.
• An old cached page is being served instead of the current one.
• The browser is out of date or a content blocker is active.
• Too many tabs or background apps are using memory.
• A game file is still downloading in the background.

1. Switch to a stable Wi-Fi network and reload the page.
2. Clear the browser cache and cookies for the site.
3. Update the browser to its current version.
4. Turn off content blockers and private relay features for the page.
5. Close unused tabs and background apps.
6. Open the site in a fresh private window.
7. Try a second browser on the same phone.
8. Give a game a moment to load fully before tapping anything.
9. Rotate the phone or switch to full-screen mode if the layout breaks.
10. Restart the phone and load the site once more.

Contact support when one specific game fails on every browser while other pages load fine.

Welcome bonus or free spins that never arrived

The bonus screen stays empty after the deposit or code was accepted. In most cases the deposit did not carry the code, or the bonus needs a manual step.

• The promo code was typed with a space or a wrong letter.
• The deposit was made without the code attached.
• The bonus requires opting in before the deposit.
• Free spins sit in a separate section of the bonus area.
• A previous bonus is still active and blocks the new one.

1. Open your bonus history and look for the offer as pending or active.
2. Check the deposit record for the code that was attached.
3. Compare the code letter by letter with the one you were given.
4. Finish or cancel any active bonus that blocks the new one.
5. Log out and back in so the bonus area refreshes.
6. Look in the free spins section rather than the cash balance.
7. Open the game linked to the spins to trigger them.
8. Note the time of the deposit and the code used.
9. Take a screenshot of the empty bonus screen.
10. Keep the deposit reference ready for support.

Contact support when both the bonus history and the deposit record show no trace of the offer.

Keeping one written record of your email address, password and any active bonus prevents most of these delays, because every check starts from the same correct details.